Got a question about any of our flooring products? Discover our frequently asked questions below.


To ensure accuracy in fulfilling your order, we allow 3-5 business days to process your order.

We accept Visa, Mastercard, American Express and Paypal.

Many of our products are available as samples. Use our sample program to order them and we will ship them directly to your door.


We will ship out your order as soon as possible, based on product availability from our suppliers. Usually your delivery date is within 3-5 business days. 

At this time we are only serving customers in Ontario, but we will be expanding our delivery services to other provinces in the future.

Yes! Contractors, interior designers and architects are eligible to join our BoldPro program, which provides industry professionals like you with discounts and other exclusive services. Sign up here with all your business information to get these great savings

We do not keep stock on hand, which keeps our prices competitive through low overhead. However, you can save on delivery costs by picking up your order from our Woodbridge location. 

Warranty and Services

You do not need to create an account to make a purchase, but when you place an order as a visitor you need to enter your personal information so that we can verify your identity when you receive your order.

Please refer to our Return & Exchange Policy

The warranty on each product varies by Vendor. Please refer to the “Warranty” tab on each product for more detailed information

We do not provide design or contracting services. Homestars Directory is an excellent resource to help you find a professional for your project.