F.A.Q.

We like to ensure that each and every order is fulfilled perfectly. Our standard order processing time is 3-5 business days.

We accept Visa, Mastercard, American Express and Paypal.

Yes. Many of our products are available in sample size that we will ship out to you. Our sample program is better explained here.

No. However, it is advisable to make an appointment so that we can assist you when you arrive.

It is our goal to get your order to you as soon as it is available. Your delivery date is based on product availability from our vendors. Typically, we allow 5-10 business days for your delivery.

At the moment, we are only serving Ontario. As we grow, we will be adding other provinces.

Yes, contractors, interior designers, architects, and other industry professionals are eligible to receive a discount. The discount amount varies by vendor and brand. Sign up here with all your business information to get these great savings!

Pick up at BOLD is the first option in the delivery section. We do not warehouse any products we have on our website. For this reason, we are able to keep our pricing low and competitive as there are no overhead costs.

No, you can make a purchase as a visitor. You will, however, need to enter your information, allowing us to validate your identity when you pick up your order.

Please refer to our Return & Exchange Policy

The warranty on each product varies by Vendor. Please refer to the “Warranty” tab on each product for more detailed information

No. However, we recommend Homestars Directory to find a pro for your project.

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